Refund policy

Due to the personal nature of skincare products and for hygiene and safety reasons, opened or used products cannot be returned.

Unopened and unused products in their original condition and packaging may be eligible for return within 10 calendar days of delivery. Please contact support@oliveebeauty.com before returning any item to receive return instructions. Return shipping costs for non-defective products are the responsibility of the customer.

If you receive an incorrect product, or if the product itself arrives damaged or defective, please contact support@oliveebeauty.com within 48 hours of delivery and include your order number and clear photographs of the product and shipping package. We will review the issue and determine the appropriate resolution.

Minor cosmetic damage to the outer retail carton caused during shipping - including small dents, creases or corner wear - does not qualify as product damage when the jar, seal and product inside remain intact and usable.